Effective Date: July 3, 2025
Website: www.vetmithra.in
Contact: +91 85478 75449 | info@vetmithra.in
Please read these Terms and Conditions (“Terms”) carefully before using Vetmithra.in. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use this site.
1. General
Vetmithra.in is an online platform that offers pet food, accessories, and other pet-related products. These Terms govern your access to and use of our website, services, and products.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or are accessing it under the supervision of a parent or legal guardian.
3. Product Information
We strive to ensure the accuracy of product descriptions, images, prices, and availability. However, errors may occasionally occur. We reserve the right to correct any errors and to cancel any order arising from such errors.
4. Orders and Payments
- All orders placed are subject to product availability and order confirmation.
- We accept payments via secure payment gateways. Your payment details are encrypted and secure.
- We reserve the right to refuse or cancel any order for reasons including pricing errors or stock issues.
5. Shipping and Delivery
- Orders are processed and shipped within the time specified on the product page.
- Delivery timelines are estimated and may vary based on location and unforeseen conditions.
- Shipping fees, if applicable, will be displayed during checkout.
6. Returns and Refunds
- Returns are accepted for eligible products within 7 days of delivery, subject to our Refund Policy.
- Items must be unused, in original packaging, and in resalable condition.
- Refunds, if approved, will be processed via the original payment method.
7. User Accounts
- You may create an account for faster checkout and order tracking.
- You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
8. Intellectual Property
All content on this website (text, images, logos, graphics, etc.) is the property of Vetmithra.in and is protected by copyright laws. You may not reproduce or use any content without our written permission.
9. Limitation of Liability
Vetmithra.in is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the website, products, or services.
10. Prohibited Activities
Users are prohibited from:
- Engaging in fraudulent activities or unauthorized transactions
- Attempting to breach the site’s security or access restricted areas
- Posting harmful or misleading content
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Disputes, if any, shall be subject to the jurisdiction of courts in Kerala, India.
12. Changes to Terms
We may update these Terms at any time without prior notice. Changes will be posted on this page. Continued use of the site implies acceptance of the revised Terms.
13. Contact Us
For any queries regarding these Terms, you can contact us at:
📞 +91 85478 75449
📧 info@vetmithra.in